ISCOM 386 WEEK 1 Service Operations Management Overview

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ISCOM 386 WEEK 1 Service Operations Management Overview

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ISCOM 386 WEEK 1 Service Operations Management Overview

ISCOM 386 WEEK 1 Service Operations Management Overview

Write a 700- to 1050-word paper using information from the service company you work for, or a service company with which you are familiar.  Answer the following questions:

  • What is your perception of the service the operation provides?
  • Discuss the service the operation provides to their customers
  • How do the mission, strategies, goals, and tactics of a company determine the management of the organization’s service expectations?  Explain.
  • Define three types of service operations.  Compare and contrast them.

Provide 3 to 5 examples of how service expectations are established within your organization.

Format your paper consistent with APA guidelines.

Use at least 2 academic references.

Click the Assignment Files tab to submit your assignment.

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ISCOM 386 WEEK 1 Service Operations Management Overview

ISCOM 386 WEEK 1 Service Operations Management Overview